Shipping policy
Shipping Policy
Last Updated: 13 July 2026
At FRMZ Eyewear, we're committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or product launches, processing times may be slightly longer.
New Zealand Shipping
We currently ship throughout New Zealand using trusted courier services.
Estimated Delivery Times
- North Island: 1–3 business days
- South Island: 2–4 business days
- Rural Addresses: Please allow an additional 1–3 business days.
Delivery timeframes are estimates only and may vary due to courier delays or events beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address.
From time to time, FRMZ may offer free shipping promotions or discounted shipping on eligible orders.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your delivery.
Incorrect Shipping Information
Please ensure your shipping details are correct before completing your purchase.
FRMZ cannot be responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.
If your order has not yet been dispatched, please contact us immediately and we will do our best to update your delivery details.
Delivery Delays
While we aim to deliver all orders promptly, occasional delays may occur due to:
- Courier network delays
- Severe weather
- Public holidays
- Customs processing (for international orders)
- Events beyond our reasonable control
FRMZ is not liable for delivery delays once your order has been handed to the courier.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or suitable resolution.
International Shipping
International shipping may be available to selected countries.
International customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
Delivery timeframes vary depending on the destination.
Failed Deliveries
If a parcel is returned to FRMZ due to:
- An incorrect delivery address
- Failure to collect the parcel
- Multiple unsuccessful delivery attempts
the customer may be responsible for any additional shipping costs required to resend the order.
Contact Us
If you have any questions regarding shipping or your order, we're happy to help.
FRMZ Eyewear Limited
Our Commitment
Every FRMZ order is carefully packed and quality checked before dispatch to ensure it arrives safely and ready for your next adventure.